BRAND AWARENESS AND PURCHASE FREQUENCY IN SELECTED SUPERSTORES INLAGOS STATE, NIGERIA
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Abstract
In Nigeria, a mix of economic challenges and changing consumer behaviors particularly those related to essential goods have affected purchase frequency especially in the discretionary spending category, have experienced declines. Hence, this paper examined aims to investigate the effect of brand awareness on purchase frequency in Nigeria superstores. Specifically, it examined: the effect of advertisement, personal selling, public relations and sales promotion on purchase frequency. Survey research design was adopted with an infinite population and a sample size of 384 purposively selected internet-compliant customers of selected Nigeria Superstores in Lagos State, Nigeria were administered structured questionnaire. Data collected was analyzed using PLS-SEM. Findings revealed that Advertisement shows the strongest influence (β=0.332, t=8.121, p<0.001) on purchase frequency, followed by Sales Promotion (β=0.272, t=5.691, p<0.001), Public Relations (β=0.186, t=3.290, p=0.001), and Personal Selling (β=0.164, t=3.262, p=0.001) on purchase frequency respectively. It concluded that brand awareness is significantly vital for achieving strong purchase frequency in Nigeria Superstores. It therefore strongly recommended that Nigerian superstores should implement an integrated omnichannel advertising strategy by allocating 30% of their marketing budget to digital platforms (social media, mobile apps, and email marketing).
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References
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