Examining the Mediating Role of Innovation in the Relationship between Technology Adoption and Business Process Simplification among Microenterprises in Jos North, Plateau State.

Abstract

Micro, small, and medium-sized enterprises (MSMEs) have grown in importance for the economies of countries, particularly developing countries like Nigeria. This study examined the mediating role of innovation in the relationship between technology adoption and business process simplification among microenterprises. The study adopted a quantitative research design, employing primary data collection, and collected data from 342 respondents out of 356 administered questionnaires within a population of 3237. SPSS V27 was used to conduct a correlation and multiple regression analysis, with the results showing a correlation coefficient of 0.865 (P=0.000), and the regression values f=45.540 and Sig.=0.000. The mediation result also depicted a significant of TF=0.379. The finding reveals a positive and significant relationship between technology adoption and business process simplification of micro enterprises and a positive mediation of innovation. The Business owners should engage their employees in various skill development programs, further studies by other researchers on the topic in different contexts with various technology adoption indices in relation to micro, small and medium enterprises, while government and other agencies should provide training and empowerment opportunities for female entrepreneurs on e-payment, fintech and internet penetration.